Support
Frequently asked questions
Everything you need to know about our products and services.
Materials
What materials do you use for your jewelry?
We work exclusively with certified precious metals, 18K yellow, white, and rose gold, and high-quality gemstones, including diamonds, rubies, emeralds, and sapphires, selected according to strict quality standards.
Are your diamonds and gemstones certified ?
Yes. Diamonds of significant carat weight are accompanied by gemological certification issued by internationally recognized independent laboratories (e.g. GIA, IGI).
Custom orders
How can I book an appointment at the showroom?
You can book a private viewing by phone, whatsapp, email, or through the contact form on our website. We recommend booking a few days in advance to ensure the availability of a dedicated consultant.
Do you offer custom or made-to-order design services ?
Yes, we create exclusive, custom-designed jewelry, from gemstone selection to artisanal craftsmanship, guiding the client through every stage of the creative process.
Can a ring be resized after purchase ?
Yes, we offer a resizing service through our in-house workshop, ensuring the highest level of care in working with the original piece.
Can I purchase jewelry directly online ?
Currently, sales take place exclusively in our showroom, in order to guarantee a curated and personalized purchasing experience. You can, however, request information, check availability, and book a private viewing of a piece through our website.
Do you welcome international clients ?
Yes, we welcome clients from around the world and are pleased to offer dedicated multilingual assistance during showroom visits.
What are your showroom opening hours ?
The showroom is open Monday to Saturday, 9:00 a.m.- 13.00 p.m /14:30-19:00 p.m. For visits outside these hours, a dedicated appointment can be arranged.
Jewellery care
Do you offer repair or maintenance services ?
Yes, our in-house workshop offers cleaning, polishing, repair, and maintenance services, both for jewelry purchased with us and pieces from other sources.
How should I care for my gold and gemstone jewelry?
We recommend storing jewelry separately in soft pouches, avoiding contact with perfumes and chemical products, and having it periodically inspected by our workshop to preserve its brilliance over time.
Returns
Can I return or exchange a purchased piece of jewelry?
A 14-day right of withdrawal is granted on all purchases, in accordance with applicable consumer protection legislation. A trade-in toward the purchase of a new piece of jewelry may also be requested: the item will be assessed by our qualified staff and its estimated value applied to the acquisition of a new piece, provided the jewelry is returned in a perfect state of preservation, free from any signs of wear, alterations, or work carried out by third parties. A trade-in does not constitute an automatic entitlement and is granted solely at our discretion, following a thorough individual assessment of the piece.
Payments
What payment methods do you accept at the showroom?
We accept, credit/debit cards, and bank transfer. For higher-value purchases, our staff can arrange dedicated payment options.
Is an invoice issued at the time of purchase?
Yes. Upon completion of the payment process, our staff will request the necessary personal and tax details from the client in order to proceed with the correct issuance of the fiscal document.